| Service | Volume | Availability | Latency (p99) | Error Rate | Tickets | Status |
|---|---|---|---|---|---|---|
| Cart Service | 2.1K | 99.98% | 95ms | 0.02% | 0 | OK |
| Inventory API | 3.5K | 99.96% | 175ms | 0.04% | 1 | At Risk |
| Checkout Service | 1.8K | 99.97% | 88ms | 0.03% | 0 | OK |
| Product Catalog | 4.2K | 99.89% | 215ms | 0.08% | 3 | Breached |
| Search Service | 2.8K | 99.95% | 112ms | 0.05% | 1 | OK |
| Time | Service | Type | Metric | Value | Threshold |
|---|---|---|---|---|---|
| 14:32 | Product Catalog | BREACH | Availability | 99.89% | 99.95% |
| 12:15 | Inventory API | WARNING | Latency | 185ms | 200ms |
| 09:48 | Cart Service | RECOVERED | Errors | 0.05% | 0.1% |
| 08:22 | Search Service | WARNING | Volume | 14.2K | 15K |
| Letter | Metric | Description | CloudWatch Source | SLO Target |
|---|---|---|---|---|
| V | Volume | Request throughput capacity - ensures system can handle expected load | ALB RequestCount | Peak: 15K req/s |
| A | Availability | Service uptime percentage - measures successful request ratio | 1 - (5xx / Total) | 99.95% |
| L | Latency | Response time at p99 - ensures consistent user experience | ALB TargetResponseTime p99 | < 200ms |
| E | Errors | 5xx error rate - tracks server-side failures | ALB HTTPCode_ELB_5XX_Count | < 0.1% |
| T | Tickets | Manual intervention count - measures operational toil | CloudWatch Logs / Custom | < 5/week |